Network Diagnostics (MTR)

MTR is a tool we use to diagnose network issues between your internet provider and the server. It traces each step along the connection path to detect latency increase, packet loss, or other problems.

Each operating system has its own way of running an MTR.

  1. Download WinMTR
  2. Extract the download archive and open the folder.
  3. Start the WinMTR.exe file and enter the server's IP address in the 'host' field.
  4. Click start and let it run for at least 1 minute.
  5. Take a screenshot of the full results so we can analyze your route.
    winmtr.png
  1. Open the Terminal.
  2. If you dont have Homebrew, install it:
    /bin/bash -c "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/HEAD/install.sh)"
  3. Install MTR: brew install mtr
  4. Run the test: sudo /opt/homebrew/opt/mtr/sbin/mtr -b <server ip>
    Make sure to replace <server ip> with the Moss & Moon IP (without the port). It will ask you for your user password, make sure to type it and hit enter (it won't show it in the terminal).
    macosmtr.png
  1. Open the terminal.
  2. Install MTR with your package manager:
    • Debian/Ubuntu: sudo apt install mtr
    • CentOS/RHEL: sudo yum install mtr
    • Fedora: sudo dnf install mtr
  3. Run the test: mtr -b <server ip>
    Make sure to replace <server ip> with the Moss & Moon IP (without the port).
    linuxmtr.png

In any case, let it run for at least a minute.

The easiest way to share the results, is to take a screenshot and send it within a ticket for review.

Please also make sure to share the source IP address so we can run a reverse-MTR as well.
This is not your server's IP address, and you can find it on a sicte such as this: Whats My IP Address

Reading The Results

If you would like to learn how to read MTR results yourself, you can read the following articles: